Discover the essential role of the ITIL 4 service desk in modern IT service management and how it supports effective service delivery. This comprehensive guide explains key functions, responsibilities, service desk roles, and best practices aligned with the ITIL 4 framework. Learn how a well-structured service desk enhances user experience, accelerates issue resolution, improves commu... http://sprintzeal.com/blog/itil-4-service-desk-guide