Many chatbots fail because they pull answers from public sources that do not match how a business works. A controlled system avoids this by relying only on approved documents such as FAQs, policies, and help guides. For read more - https://getmyai.blogspot.com/2026/01/why-best-chatbot-for-customer-support.html https://getmyai.blogspot.com/2026/01/why-best-chatbot-for-customer-support.html