In a SaaS environment, it functions as an interface between the product, the data behind it, and the user. When implemented correctly, it can guide onboarding, answer product-specific questions, assist with workflows, and reduce dependency on human support teams. For SaaS companies under pressure to improve retention while controlling costs, that combination matters. https://www.openpr.com/news/4368427/how-ai-agents-are-transforming-the-saas-industry