I had to walk (unpleasant for me) a great distance to retrieve my bag and my trip experienced to maneuver from the waiting location they have been in to a completely different a person. Not joyful. I skipped my flight simply because former flights came in late. Customer service difficult https://businessclassflightstokosamui.blogspot.com/2024/07/what-are-top-things-to-do-in-sri-lanka.html